Tuesday, April 8, 2008

Fast good, German style

It is innovation. Germany has surely never produced anything quite as weird as the automated restaurant. ... at the 's Baggers restaurant in Nuremberg, you don't need waiters to order food. Customers use touch-screen TVs to browse the menu and choose their meal. You can even use the computers to send e-mails and text messages while you wait for the food to be cooked. But all this may not appeal to those who like traditional waiter service.

Replacing waiters with helter-skelters and computers is fun for the customers. It also makes financial sense for the restaurant.

Food comes down from the kitchen
A plate of food whizzes down from the kitchen

"You can save labour costs," explains restaurant spokesperson Kyra Mueller-Siecheneder.

"You don't need the waiters to run to the customers, take the orders, run to the kitchen and back to the guests."

The restaurant has not completely done away with the human touch. There are still some staff on hand to explain to rather bemused customers how to use the technology.

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